We have a 35 day return policy on any unused items or dead on arrival (DOA), begins on the item receiving date and must be reported within 48 hours of that date.
Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.
If the return is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.
For sanitary and safety reasons, we can not accept returns on consumable items that have been opened or used. Consumable items include, but may not be limited to e-liquids, coils, pods, cartridges, disposables, and batteries. Reshipment is not available for any consumable items.
Alternative devices must be fully cleaned prior to return. If you ship your item back containing any form of media and the item is confiscated (not received at our facility), we will not be held responsible for your loss.
All coils and pods are covered under our exclusive Defective Coil & Pod Guarantee
We offer a standard 60 day warranty on most mods and kits that protects you against any manufacturer defects that may arise with your device. This warranty period begins the day the items are purchased.
The defects that covered by Warranty:
- Charging port issues
- Battery issues
- Device firing issues
- Chip malfunctions
- LED screen issues
Return Shipping Costs:
The customer will be responsible for return shipping charges for non-defective items. All shipping charges are NON REFUNDABLE.
If either the customer or shipping carrier refused the packages for any reasons, the cost of shipping is non refundable. If your order received free shipping, our cost of shipping the order will be deducted from your refund.
Refunds may only be issued back to the original payment (credit card, debit card) or as a store credit. We are not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it.